Define the term "Social Enterprise"? (per Wikipedia)
A social enterprise is an organization that applies commercial strategies to maximize improvements in financial, social and environmental well-being. This may include maximizing social impact alongside profits for co-owners.
Social enterprises have their social goals embedded in their objective, which differentiates them from other organizations and companies. A social enterprise's main purpose is to promote, encourage, and make social change. Social enterprises are businesses created to further a social purpose in a financially sustainable way. Social enterprises can provide income generation opportunities that meet the basic needs of people who live in poverty. They are sustainable, and earned income from sales is reinvested in their mission. They do not depend on philanthropy and can sustain themselves over the long term. Attempting a comprehensive definition, social enterprises are market-oriented entities that aim to create social value while making a profit to sustain their activities. They uniquely combine financial goals with a mission for social impact. Their models can be expanded or replicated to other communities to generate more impact.
A social enterprise can be more sustainable than a nonprofit organization that may solely rely on grant money, donations or government policies alone.
How do I order? (It's easy to get started!)
THANK YOU – Because of YOUR support, LoCo will donate 1.5% of the sales amount to the FL Cancer Specialist Foundation. A non-profit that helps local cancer patients pay their bills during treatments if they are unable to work.
What is “drop off” catering?
Drop off" catering is a convenient service where we deliver a group meal for 5 or more people directly to your location. Your food is delivered on time and set up buffet-style, complete with all necessary paper products
(Please Note: Some restaurants charge for paper products). This typically includes food served in bulk, such as sandwich platters, or half and full pans of hot entrées, which may come with a disposable chafing dish setup. This service is perfect for corporate customers and casual events like parties, graduations, anniversaries, and any gathering requiring food for large groups.
Does LoCo provide their OWN delivery drivers?
Absolutely, Unlike many services, we recruit and thoroughly train our own dedicated LoCo drivers. This ensures consistent, on-time delivery and the friendly, professional service you expect.
Where do you deliver?
All of Hillsborough and Pinellas counties, parts of Pasco, Manatee and south to Sarasota and east to Lakeland.
Catering orders will be delivered up to 20 miles from the restaurant location you’ve chosen.
How much does delivery cost?
Delivery fees start at $25 for the first 5 miles from the restaurant you have chosen and goes up $10 for every additional 5 miles up to 20 miles.
How long will my delivery take?
To ensure everything is perfect for your event, catering orders must be placed by 5:00 PM the day before your scheduled event. Your order will then be delivered up to 30 minutes prior to your scheduled delivery time, allowing ample time for setup and for unexpected delivery delays.
Note: Please add your mobile number to your profile! This allows us to text you a link for real-time tracking and delivery updates.
Will my orders be delivered accurately and on-time?
Absolutely! Our drivers are trained to review orders for accuracy and deliver on-time. Once a driver picks up your order and is on the way, you will receive a link to track your delivery.
Have a last-minute meeting?
We can help. Select the “Express” filter or look for the “Express” tag just under the restaurant name under the restaurant’s logos. Orders must be placed by 9:30am and delivery will most likely be after 12 noon depending on driver availability. Please call LoCo support for help.
Will LoCo drivers set up my food buffet style?
Absolutely, drivers are instructed to set up each meal buffet style unless otherwise instructed by customers.
My office or delivery location is hard to find?
Please help our drivers by providing as many delivery details as possible. This includes if driver needs to check in with security, park in a certain location, use a code to enter facility or carry food up steps, etc. Delivery details are very important to ensure timely delivery.
Do your drivers work for tips?
Yes, our dedicated delivery drivers gladly accept gratuities for their exceptional service.
At LoCo, we pride ourselves on having the best catering drivers in the business. We believe in respecting and investing in our team, which is why we pay our drivers the best in the industry. They are the linchpin of our exceptional service, committed to providing a seamless experience, always friendly, courteous, professionally dressed, and excellent communicators, especially if any unexpected delays or issues arise.
Delivering office catering is more than just dropping off food. Our drivers are often faced with a unique set of challenges every day:
Considering these factors, we recommend a minimum gratuity of 10% to 15% for excellent service. With that said, tips are at YOUR discretion and according to your company policy. Tips can be conveniently added at checkout.
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your delivery, please do not hesitate to call or email our customer service team immediately. We truly value your feedback and are here to help.
Does the delivery fee count as my tip?
Our drivers work for tips (see above). With that said, drivers are paid 50% of the delivery fee. Drivers are a key component to office catering delivery, customer satisfaction and making restaurants look like “Rock Stars” so LoCo believes in compensating our drivers fairly.
What if I have an issue with my order?
Our goal is total satisfaction. We will work with the restaurant to get it right. If there is something missing or incorrect with your order, we will get right to your satisfaction, whether by sending a driver back to you or refunding a portion or all of your order. Our cancelation policy is based on the restaurants policy for the most part. We will do our best to work out a solution that is fair for both the customer and restaurant.
Cancelation Policy:
Our cancelation policy is based on the restaurants’ policy, which is typically 24 hours’ notice. In most cases, if canceled prior to food items being completed, we will do our best to work out a solution that is fair for both the customer and restaurant.
How do I redeem reward points?
Log into your account and click on your name at top right to open your profile. Next, click on Rewards History to determine your reward point totals. Next, click on Rewards Marketplace and select your "Gift Card" reward based on the number of points in your reward history bank. Note: You don't have to redeem all points, just what you want.
Once selected, it may take up to 7 days to recieve the "Claim" your reward email. NOTE: this is normally done on Sunday mornings. Make sure to scroll down to the bottom of email and click the "Claim" button. Once claimed, it will take 48-72 hours to receive your reward via email.
What is the comment box?
Once you check-out, you will have the option to leave a customer comment. Please drop us a note! We love to hear your feedback; tell us how we are doing and it may appear on our site. Please do not use this box to give directions, request a cancellation, refund, or anything that may require immediate attention. For that, call us at 727.610.8686 OR chat us online.
I have a different question than the ones listed here. Should I just call you?
You can feel free to call our office during business hours at 727.610.8686 , "CHAT" us on our homepage OR email us at support@locotampabay.com
